About us

Built with love in Melbourne, Australia.


We understand that customer feedback is crucial to your business. That's why our mission is to make collecting it effortless for you. With our assistance, you can gain valuable insights into your customers' thoughts and needs, allowing you to improve your business and exceed their expectations. Let us help you streamline your feedback process today.


Our values guide us in every decision we make, and we hold ourselves accountable to being the best company we can be. Our priorities are to build great products, focus on customer success, maintain openness, honesty, and trustworthiness, be passionate about what we do, work as a team, and have fun along the way!


Our team has over 20 years of experience working with or building solutions for B2B and B2C software, e-commerce, retail, real estate, and other sectors. During our experience, we have observed the significant influence and value that customer feedback can have on a business's growth.


Our platform is affordable, user-friendly, and highly functional. It enables your team to gather customer feedback at scale without additional spending of time or money. We're committed to our long-term vision and continually strive to enhance our platform with more advanced features.


Kundello (kund/ello)
Kundello is the brainchild of Nick Nikolic, the founder. The term Kundello is a combination of two words - Kund or Kunde, which means "customer" in Swedish, Danish, German, and Norwegian, and "Hello." Nick's idea behind this term was to create a platform where businesses can connect with their customers through feedback emails, similar to saying "hello" unexpectedly. Thus, he merged the two words to create "Hello Customer," which is our interpretation of Kundello.