AFTER PURCHASE SURVEY
What is After Purchase Survey (APS)?
After Purchase Survey is a quick 1 to 4 questions survey that customers answer immediately after completing the purchase on your website. The survey shows up as a popup window on your store's "thank you/order completed" page.
The APS has a very high completion rate as the survey is easy to complete, and the timing could not be better - just after the customer completes the purchase.
- Extremely valuable feedback as the customer just went through the purchasing process, so they generally report any good or bad experience they have experienced
- Know exactly who left the feedback - feedback is associated with the purchaser so you will have their name, order number and other details (no anonymous feedback).